Privacy Policy
How iFlow collects, uses, stores, and protects your information.
1. Introduction
iFlow (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and share information when you use www.iflow.ng, our applications, platforms, payment services, APIs, and related digital services.
2. Information We Collect
Depending on how you use our services, we may collect:
Technical information: IP address, device information, browser type, operating system, login information and website usage data.
- Identity information: Name, date of birth, identification details and KYC information.
- Contact information: Phone number, email address, physical/business address and billing details.
- Account information: Username, login details and account information.
- Transaction information: Transaction details, payment references, amounts and services purchased.
- Communication information: Records of enquiries, complaints and correspondence with us.
3. How We Collect Information
We may collect information when you:
Provide information for verification or KYC purposes.
- Register for a iFlow account
- Use our website, applications or services
- Make a transaction
- Complete an online form
- Contact our customer support; or
4. How We Use Your Information
We may use your information to:
Comply with applicable laws and regulatory requirements.
- Create and manage your account
- Verify your identity and meet KYC requirements
- Process transactions and deliver services
- Provide customer support
- Improve our products, services and user experience
- Prevent fraud and protect platform security
- Send service updates and, where permitted, marketing communications; and
5. Sharing of Information
We do not sell your personal information.
Where necessary, we may share relevant information with trusted payment providers, technology providers, service providers, agents, professional advisers, regulators, government authorities, or other parties where required by law or authorized by you.
Third-party service providers are expected to handle information securely and only for authorized purposes.
6. Data Security and Retention
We use reasonable administrative, technical and physical safeguards to protect your information against unauthorized access, loss, misuse or disclosure.
We retain personal information only for as long as reasonably necessary to provide our services, meet legal and regulatory requirements, maintain transaction records, and prevent fraud.
7. Cookies
iFlow uses cookies and similar technologies to improve website functionality, remember preferences, analyze usage and enhance security.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
Please refer to our Cookie Policy for more information.
8. Your Privacy Rights
Subject to applicable law, you may request access to, correction or deletion of your personal information, withdraw consent where applicable, or object to certain processing activities.
We may require verification of your identity before processing certain requests.
9. Third-Party Services
Our website may contain links to or integrations with third-party websites and services. We are not responsible for the privacy practices of these third parties and encourage you to review their respective privacy policies.
10. Children
Our services are not intended for persons under 18 years of age, and we do not knowingly collect personal information from minors where prohibited by law.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Updated versions will be published on our website with the relevant effective date.
12. Contact Us
For questions, complaints, or privacy-related requests, contact:
08032337034